We have you covered
What warranty period do you offer on your products?
Warranty is 12 months, some products have longer warranties, they will be specified on the All Things for Kids product pages.
Can you use more than 1 discount code?
Only 1 discount code can be used at any time.
Can you get a delivery quote?
Yes, we have a great relationship with many of the courier services around Worldwide, to ensure the best price for you. As a lot of our products are heavy, we have many ways to get them cheaper for you. Do you have a business we can get it sent to? Can we deliver it to your local depot? These options plus more can save you hundreds of dollars, just get in contact with us at [email protected]
High shipping rate is showing, is there a way to reduce this cost?
As above, we have some great relationships with loads of couriers around the country, we have some great options that can really save you money. Just shoot us an email at [email protected] and let us help you.
Payment options?
We have a great range of payment options
PayPal | Visa | Mastercard | American Express | Direct Deposit
Where are you located?
We are based in Geelong Victoria. We have a warehouse in North Geelong, however at this stage we do not have a showroom.
I need some help choosing the right gift, can anyone help me find the right gift?
Yes, absolutely. Our team are experts in All Things Kids! Just shoot us an email at [email protected], tell us who you are buying for (1 or more children) their age(s), what their interest are, and if you have a budget. Leave the hard part to us and we will come back to you with some options!
Can I do a traditional Layby?
Yes absolutely, we can definitely help you. Just email us at, [email protected] and tell us what you are after and we will organise a plan with you to ensure you pay it off over a time that suits.
Can you package deal products and offer a discount?
Yes, the more you purchase the bigger the discount we can give you, email us at [email protected] with what you were wanting to order and let us see how we can help you.
Can I by wholesale off you?
Yes, we sell lots to wholesale and bulk orders, just email us at [email protected] and let us know your requirements and we will be able to help.
Only part of my order has arrived, what should I do?
There can be a few reasons for this, some products come from different warehouses.
Also, couriers treat each box as its own entity, so if a product you purchased has 5 boxes, you might receive 3 one day and 2 days later receive the last 2 boxes, as they can be separated in transit. We follow all of our orders to check their progress, and in the rare occasion there is an issue, we will contact you to let you know.
My order hasn’t arrived yet?
Orders are shipped within 3 business days. And depending on your location, orders can take 10-14 days to arrive.
The wood has changed in texture in my wooden play equipment.
Wood is natural and like a deck outside or a wooden table, if it is out in the elements there could be some maintenance that is required and this is normal.
